GENERAL

Welcome to www.sarahandsebastian.com (the 'Website'). The Website provides you with an opportunity to browse and purchase various products that have been listed for sale through the Website (the 'Products'). The Website provides this service by way of granting you access to the content on the Website (the 'Purchase Services'). The Website is operated by SARAH & SEBASTIAN Pty Ltd.(ABN 57 155 463 764 ). Access to and use of the Website, or any of its associated Products or Services, is provided by SARAH & SEBASTIAN Pty Ltd. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately. SARAH & SEBASTIAN Pty Ltd reserves the right to review and change any of the Terms by updating this page at its sole discretion. SARAH & SEBASTIAN Pty Ltd does not guarantee that all products presented on the Website are in stock or are available for purchase. SARAH & SEBASTIAN Pty Ltd reserves its right to stop selling a product. Any changes to the Terms take immediate effect from the date of their publication. You should keep a copy of these Terms and Conditions for future reference.

LANGUAGE

The language of the Terms and Conditions is English.

PURCHASES 

In order to access the Purchase Services, you may first register as a user of the Website or place an order without creating an account. As part of the registration process, or as part of your continued use of the Purchase Services, you may be required to provide personal information about yourself (such as identification or contact details), including address, email and password.

You warrant that any information you give to SARAH & SEBASTIAN Pty Ltd. in the course of completing the purchase process will always be accurate, correct and up to date. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors.

By placing an order on sarahandsebastian.com, you agree to receive marketing communications from SARAH & SEBASTIAN Pty Ltd, from which you can unsubscribe at any time via the unsubscribe link in the email footer. 

ACCOUNT

Once you have completed the registration process, you will be a registered member of the Website ('Member') and agree to be bound by the Terms. You may not use the Purchase Services and may not accept the Terms if; you are not of legal age to form a binding contract with SARAH & SEBASTIAN Pty Ltd.; or you are a person barred from receiving the Purchase Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Purchase Services. 

PAYMENTS

Payment of the Purchase Price may be made through (the 'Payment Gateway Provider'). In using the Purchase Services, you warrant that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the Payment Gateway Providers. 

For security reasons, we do not store any payment information in our database. We are not responsible for any charges or penalties which may be imposed by the payment provider as a result of payment being processed in respect of your order.

Credit Cards 

Payment can be made by the following credit cards: Visa and Mastercard. The purchases made with Visa and Mastercard are verified by a secure code. All credit/debit card transactions on the Website are processed using Shopify Payments. If the issuer of your payment card refuses to authorize payment to SARAH & SEBASTIAN Pty Ltd, your order will be not processed and accepted. 

Paypal 

When selecting the PayPal option, you will be directed to the PayPal site to “Log In” and review the amount shown before clicking “Pay Now”. Once this transaction is complete, you will then return to the Website. If the PayPal refuses to authorize payment to SARAH & SEBASTIAN Pty Ltd, your order will not be processed and accepted. 

Afterpay 

When selecting the Afterpay option, you will be directed to the Afterpay site to “Log In” and review the amount shown before clicking “Pay Now”. Once this transaction is complete, you will then return to the Website. If the Afterpay refuses to authorize payment to SARAH & SEBASTIAN Pty Ltd, your order will not be processed and accepted. 

Klarna 

When selecting the Klarna option, you will be directed to the Klarna site to “Log In” and review the amount shown before clicking “Pay Now”. Once this transaction is complete, you will then return to the Website. If the Klarna refuses to authorize payment to SARAH & SEBASTIAN Pty Ltd, your order will not be processed and accepted. 

Gift Cards

Gift cards are issued in AUD however can be used in either currency for redemption. SARAH & SEBASTIAN gift cards are valid for use at any SARAH & SEBASTIAN store or online at sarahandsebastian.com. Gift cards may not be exchanged if lost or stolen and expire 36 months from date of issue. Any remaining balance can be used for future purchases prior to the expiry of the card. Any balance that remains on the card at expiry will not be available for use. 

ORDER CONFIRMATION

Following payment of the Purchase Price being confirmed by SARAH & SEBASTIAN Pty Ltd, you will be issued with an order confirmation email to confirm that the payment has been received and SARAH & SEBASTIAN Pty Ltd may record your purchase details for future use. The confirmation email also provides you with a tax invoice and gift receipt. 

Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.

ACCEPTANCE AND SHIPPING

At our discretion, we can choose not to accept your order for any reason whatsoever without any liability to you. 

The delivery confirmation or pick-up notification is our acceptance of your order. You acknowledge that the Purchase Services offered by SARAH & SEBASTIAN Pty Ltd. integrate delivery (the ' Delivery Services') through the use of third party delivery companies (the ' Delivery Service Providers') or pickup in selected retail locations. 

In providing the Purchase Services, SARAH & SEBASTIAN Pty Ltd. may provide you with a variety of delivery and insurance options offered as part of the Delivery Services by the Delivery Service Providers. You acknowledge and agree that SARAH & SEBASTIAN Pty Ltd. is not the provider of these delivery and insurance options and merely facilitates your interaction with the Delivery Service Providers in respect to providing the Delivery Services. 

In the event that an item is lost or damaged in the course of the Delivery Services, SARAH & SEBASTIAN Pty Ltd. asks that you: contact the Delivery Service Provider directly or contact us by sending an email to info@sarahandsebastian.com outlining in what way the Products were damaged or lost in transit so we are able to determine if a claim on any insurance options available. 

You acknowledge that SARAH & SEBASTIAN Pty Ltd. does not provide the Delivery Services to you and you agree that SARAH & SEBASTIAN Pty Ltd. will not be liable to you for any special, indirect or consequential loss or damage, loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Delivery Services. 

2024 CHRISTMAS WISHLIST COMPETITION TERMS & CONDITIONS

Read the full terms & conditions here.

MADE TO ORDER & READY TO SHIP 

Production times are specified at time of purchase and start the first business day after the purchase. Our production time frames vary across products and the shipping time frame is an estimation only. Production delays may occur. 

Products in-stock can be ordered before 2pm AEST for same day dispatch with Express Post. Ready To Ship status of product is shown when adding product to cart. 

SARAH & SEBASTIAN Pty Ltd cannot guarantee that all products marked as Ready To Ship are in stock at the time of your order due to stock discrepancies. If a product is unavailable, we may contact you by phone or by e-mail to indicate any delays. 

Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email.

PRICE

In using the Purchase Services to purchase the Product through the Website, you will agree to the payment of the purchase price listed on the Website for the Product (the 'Purchase Price'). The prices and delivery costs shown on the Website include goods and services tax (GST). We may, at our discretion, change the prices and delivery costs shown on the Website. 

International shipping cost is depending on location and duties and taxes will be calculated and payable at checkout.

BESPOKE & PERSONALISED 

Bespoke and personalised specifically made to order for the customer, they cannot be returned, refunded or exchanged. Review your order to ensure all bespoke requests are correct before completing your purchase. 

WARRANTY POLICY

We value the connection between our jewellery and its wearer and are proud of our enduring designs and innovative craftsmanship.

That’s why we provide a 24 month warranty from the date of purchase, covering every piece if any damage occurs.

Beyond that period, our commitment continues with a lifetime repair service for a small fee, ensuring you can enjoy your jewellery for years to come. If repairs aren't possible, we also provide a recycling service, reflecting our dedication to sustainability.

Our warranty does not cover lost items, inappropriate use or storage of your product and any repairs or modifications made by third parties.
SARAH & SEBASTIAN will cover all costs associated with a valid warranty claim.
The benefits provided by this warranty are in addition to other rights and remedies available to you under the law. Learn more below.
Claim your warranty online here, visit one of our stores or email info@sarahandsebastian.com for assistance.

This warranty is given by:
SARAH & SEBASTIAN Pty Ltd
ABN 57 155 463 764
1300 050 220
5C, 32 Ralph Street Alexandria NSW 2040
info@sarahandsebastian.com

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Full details of your consumer rights may be found at https://www.accc.gov.au/

CONTENT 

The Website, the Purchase Services and all of the related products of SARAH & SEBASTIAN Pty Ltd. are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the site content and compilation of the website (including text, graphics, logos, button icons, video images, audio clips and software) (the 'Content') are owned or controlled for these purposes, and are reserved by SARAH & SEBASTIAN Pty Ltd. or its contributors. 

SARAH & SEBASTIAN Pty Ltd. will make every effort to ensure a Product is accurately depicted on the Website, however, you acknowledge that sizes, colours and packaging may differ from what is displayed on the Website. 

COPYRIGHT 

SARAH & SEBASTIAN Pty Ltd. retains all rights, title and interest in and to the Website and all related content. Nothing you do on or in relation to the Website will transfer to you: the business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright of SARAH & SEBASTIAN Pty Ltd.; or the right to use or exploit a business name, trading name, domain name, trade mark or industrial design; or a system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a system or process).

You may not, without the prior written permission of SARAH & SEBASTIAN Pty Ltd. and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Content or third party content for any purpose. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain. 

LIABILITY LIMITATION 

SARAH & SEBASTIAN Pty Ltd.'s total liability arising out of or in connection with the Purchase Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the most recent Purchase Price paid by you under these Terms or where you have not paid the Purchase Price, then the total liability of SARAH & SEBASTIAN Pty Ltd. is the resupply of information or Purchase Services to you. 

You expressly understand and agree that SARAH & SEBASTIAN Pty Ltd., its affiliates, employees, agents, contributors, third party content providers and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss. 

SARAH & SEBASTIAN Pty Ltd. is not responsible or liable in any manner for any site content (including the Content and Third Party Content) posted on the Website or in connection with the Purchase Services, whether posted or caused by users of the website of SARAH & SEBASTIAN Pty Ltd., by third parties or by any of the Purchase Services offered by SARAH & SEBASTIAN Pty Ltd.

TERMINATION 

Subject to local applicable laws, SARAH & SEBASTIAN Pty Ltd. reserves the right to discontinue or cancel your membership to the Website at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Purchase Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts SARAH & SEBASTIAN Pty Ltd.'s name or reputation or violates the rights of those of another party. 

If you would like to delete an account you can also contact info@sarahandsebastian.com  and the customer care team will assist you. 

PRIVACY POLICY

SARAH & SEBASTIAN Pty Ltd. takes your privacy seriously and any information provided through your use of the Website and/or the Purchase Services are subject to SARAH & SEBASTIAN Pty Ltd.'s Privacy Policy, which is available on the Website here.

COOKIES

Please see SARAH AND SEBSATIAN’s separate Cookie Policy which can be found here.

WARRANTY 

Please see SARAH AND SEBSATIAN’s separate Warranty Policy which can be found here.

GOVERNING LAW

The Terms are governed by the laws of New South Wales, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of New South Wales Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns. 

VERSION OF THE TERMS AND CONDITIONS

The terms and conditions were last updated in April 2022.

COMPANY INFORMATION

Sarah & Sebastian Pty Ltd (ACN 155 463 764)
SARAH & SEBASTIAN
5C, Ralph Street
Alexandria NSW 2015
info@sarahandsebastian.com
1300 050 220