Shipping

Online orders are processed Monday to Friday AEST, excluding public holidays. Production times are specified at time of purchase and starts the first business day after the purchase.

Due to the high value of our pieces, our parcels require a signature on delivery. If no one is available to sign for the parcel, it will be held at the nearest post office or holding facility to be collected with photo ID.

 

Holiday Gifting Order & Delivery Cut-Offs

Some of our pieces are made-to-order and require production in our Sydney Studio. To ensure these pieces arrive by Christmas Day, please refer to the following guidelines. The estimated dispatch dates can be found on each individual product.

  • 20 Business Day Production, including Tennis Styles.
    Order by 11:59pm AEDT, 20th November.

  • 15 Business Day Production, including Wedding Bands.
    Order by 11:59pm AEDT, 27th November.
  • 12 Business Day Production, including items requiring bespoke changes and pieces from the ready-to-set diamond vault.
    Order by 11:59pm AEDT, 3rd December.
  • 3 Business Day Production, including personalised Charm Necklaces, Bracelets and Mini Insignia Charm.
    Order by 11:59pm AEDT, 16th December.
  • Ready-to-ship, we keep a number of pieces in stock in our Sydney studio, available for immediate delivery. 
    Order by 2pm AEDT, 20th December.

 

Australia
Service Location Delivery time Price
Express Metro 1-2 Business Days
 		$10 or free on orders over $200 
Express Regional 1-3 Business Days $10 or free on orders over $200 
Express Rural

3-4 Business Day

$10 or free on orders over $200 
Same Day Metro Only


4 hours

 $20
Click & Collect Nearest Store 4 hours Free

  

International - Express Shipping (DHL)
Location Delivery time Delivery cost Duties
New Zealand 2 Business Days $30NZD Calculated at checkout
Canada 3-5 Business Days $25USD Delivery duties included
United Kingdom 3-5 Business Days $20GBP Delivery duties included
Eurozone* 3-5 Business Days $20EUR Delivery duties included
Hong Kong 2-3 Business Days $35AUD Delivery duties included
Japan 2-3 Business Days $4,000YEN Delivery duties included
Singapore 2-3 Business Days $35SGD Delivery duties included
Rest of World 3-5 Business Days $35AUD  Calculated at checkout

*Eurozone= Austria, Belgium, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia, and Spain. The seven non-eurozone members of the EU are Bulgaria, the Czech Republic, Denmark, Hungary, Poland, Romania, and Sweden.

 

 

An automated email notification will be sent to you; providing a tracking number so you can monitor your consignment's journey. 

Please ensure the details provided at checkout are accurate, as SARAH & SEBASTIAN cannot be held liable for incorrect deliveries due to input errors. Our shipping providers are trusted services, and as such SARAH & SEBASTIAN will not refund or replace orders that have been scanned as delivered.

 

ORDER CANCELLATIONS

Due to the fast nature and turnaround time of our products, orders cannot be cancelled or changed once they've been placed. 

REPAIR SHIPPING

Outside our manufacturer’s warranty, it is at the client’s expense to safely return piece(s) to SARAH & SEBASTIAN. Return shipping costs will be added to your repair invoice and payment is required prior to repairing your item.

Domestic repairs will incur a flat rate fee of $15. For international customers please contact us at info@sarahandsebastian.com for a quote. The return shipping costs are respective to your destination country. The cost will be stated on your repair invoice and additional duties and taxes may be calculable and payable at checkout.