WARRANTY POLICY

We value the connection between our jewellery and its wearer and are proud of our enduring designs and innovative craftsmanship.

That’s why we provide a 24 month warranty from the date of purchase, covering every piece if any damage occurs.*

*This excludes our LEATHER BRACELETS which come with a 6 month warranty. Whilst our Leather Sliders are covered under our standard 24 month warranty. 

Beyond that period, our commitment continues with a lifetime repair service for a small fee, ensuring you can enjoy your jewellery for years to come. If repairs aren't possible, we also provide a recycling service, reflecting our dedication to sustainability. 

Your SARAH & SEBASTIAN leather bracelet will maintain its unique qualities if the below care guidelines are followed.

  • Our LEATHER BRACELETS are not designed to be worn in water​ and should be protected from wet weather where possible. We do​ not recommend wearing it in the shower, pool, sauna or sea.
  • Avoid contact with oils, perfumes, creams or cosmetics.
  • Avoid exposing the leather to direct sunlight for extended​ periods.
  • After each wear, gently wipe with a dry, soft cloth to remove any​ dirt.
  • We recommend removing your leather bracelet before​ participating in any physical activity or going to sleep.
  • Apply a leather conditioner periodically to maintain its softness.

Being a natural product each leather piece will have small variations and a tolerance of up to 3mm in length. Our LEATHER BRACELETS will acquire a patina over time darkening with use, this is a natural characteristic of leather.

 

Our warranty does not cover lost items, inappropriate use or storage of your product and any repairs or modifications made by third parties. 

  • SARAH & SEBASTIAN will cover all costs associated with a valid warranty claim.
  • The benefits provided by this warranty are in addition to other rights and remedies available to you under the law. Learn more below.

Claim your warranty online here, visit one of our stores or email info@sarahandsebastian.com for assistance.

This warranty is given by:

SARAH & SEBASTIAN Pty Ltd
ABN 57 155 463 764
1300 050 220

5C, 32 Ralph Street Alexandria NSW 2040

MAKING A WARRANTY CLAIM

To make a warranty claim, please take your jewellery and proof of purchase to:

Store of purchase

Where to make your warranty claim

SARAH & SEBASTIAN Retail Store - Mosman, Paddington, Strand Arcade, Armadale, Melbourne City, Chadstone, Brisbane, Perth.

Online return portal or any SARAH & SEBASTIAN retail store

Online Store (www.sarahandsebastian.com)

Online return portal or any SARAH & SEBASTIAN retail store

SARAH & SEBASTIAN authorised stockist

Original store of purchase

 
Please retain your proof of purchase to assist with your warranty claim.

For assistance or questions about how or where to make a warranty claim or if you cannot return items to the store, please call 1300 050 220 or email info@sarahandsebastian.com. 

 

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

You have the protection of consumer guarantees under the Australian Consumer Law. (Note: The general comments below are not a comprehensive or exhaustive summary of the Australian Consumer Law.) 

Relevantly, the Australian Consumer Law contains certain statutory automatic guarantees (consumer guarantees) which provide you with a basic guaranteed/automatic level of protection when you purchase SARAH & SEBASTIAN jewellery in Australia.  For example, there is a consumer guarantee that our jewellery is of acceptable quality (that is, free from defects, safe, durable, acceptable in appearance/finish, and fit for wearing based on what a reasonable consumer would regard as acceptable given the type of goods, price of goods (if relevant), description/statements on packaging/labels, statements made by supplier/manufacturer about the goods and other relevant circumstances).  

If your SARAH & SEBASTIAN jewellery fails to comply with the applicable consumer guarantees you are entitled to certain remedies under the Australian Consumer Law. In accordance with the applicable provisions of the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  Note: “major failure” has a specific meaning under the Australian Consumer Law. 

Full details of your consumer rights may be found at www.consumerlaw.gov.au