The SARAH & SEBASTIAN workshop is a bustling hive of activity; a sun filled warehouse with the soundtrack of jewellers working. Our stores are elegant spaces, designed by leading Australian architects to reflect the unique vision of our brand. We are a close-knit team who actively pursue creativity and innovation, rebelling against the conventions that define traditional jewellery.

Our people are at the core of everything we do. With over 150 years of combined jeweller, stone setter and laser welder experience we have many diverse backgrounds, ideas and experience, all focused on our shared vision.
As a young, high-growth company, we are nimble in our approach and believe that collaboration must be fostered and opportunities embraced.

THE ROLE

We are currently seeking a skilled and motivated production jeweller to join our in-house manufacturing team. We are looking for someone with 3 + years experience in jewellery manufacturing.

REQUIREMENTS

• Fine soldering
• Casting clean up
• Hinging and earring hoop assembly
• High attention detail
• Ability to work on demi fine jewellery
• Understanding of manufacturing and mass production jewellery techniques

DESIRABLE SKILL SET

• Laser welding experience
• Stone Setting experience
• Engagement ring manufacturing

BENEFITS

• Studio located in Alexandria, Sydney, close to public transport
• Generous staff discount

GET IN TOUCH

For expressions of interest, please contact amanda@sarahandsebastian.com

We are looking for a dynamic Client Experience Manager to manage our Customer Experience team. In this position you will play a pivotal role in enhancing our clients luxury shopping experience online.

The primary focus of this role is to deliver exceptional customer service, implement personalised clientelling techniques, facilitate bespoke virtual appointments and lead our Online Customer Care Advisors to deliver outstanding customer experiences at every contact point.

WHAT YOU WILL DO

• Oversee the management of inbound and outbound client communication through various channels including email, phone, live chat, social media and store comms.
• Build and maintain strong customer relationships by ensuring prompt and effective communication.
• Develop and implement strategies to enhance the online customer journey, focusing on delivering exceptional and personalised service.
• Conduct virtual appointments to showcase exclusive collections, provide product insights and guide clients through the purchasing journey of our bespoke and engagement/wedding collections.
• Monitor customer interactions across all communication channels and identify areas of opportunity and improvement.
• Handle customer escalation issues promptly and effectively ensuring resolutions that align with company policies our values and customer satisfaction goals.
• Initiate clientelling tools to drive sales through proactive outreach, follow up on leads, and personalised recommendations based on client preferences and purchase history.
• Collaborate closely with Ecommerce, Retail and Marketing teams to execute targeted campaigns, measure sales performance and identify opportunities for upselling and cross selling.
• Train Client Care Advisors on sales techniques and product knowledge to increase conversion rates and average order value.
• Lead and motivate a team of Client Care Advisors, fostering a positive, cohesive and supportive work environment.
• Streamline processes and procedures to optimize efficiency and improve the overall customer experience.
• Implement best practice for handling enquires, order management, returns/exchanges and repairs.
• Prepare weekly, monthly and adhoc reports for management and wider team.

WHAT WE REQUIRE FROM YOU

• 5+ years’ experience in client experience management within luxury retail sector, ideally fine jewellery
• Bachelor’s degree in Business Administration, Communications or a related field
• Ability to inspire, train and motivate their team.
• Strong written and verbal communication skills
• High level of attention to detail.
• Exceptional clienteling skills with a demonstrated ability to build and maintain relationship with high-net-worth individuals
• Experience using Zendesk, CIN7, Shopify Plus, Return Logic and Excel preferred
• A “can do” attitude and friendly disposition

WHAT YOU WILL RECEIVE

• Competitive base salary
• The opportunity to flourish & grow within a dynamic innovative brand
• Generous staff discount and product allowance
• A complimentary bespoke SOLDERED bracelet
• Birthday leave
• Free Employee Assistance Program - Acacia
• Experience working for a company that is committed to raising awareness & funds for our oceans.
• Being part of a company that is a Gold member of the Australian Marine Conservation Society and certified by the Responsible Jewellery Council.
• Alignment with our brand core values:

WAVES: Think creatively, challenge yourself and the status quo.

WITH PRECISION: Act with care and attention.

COMMUNITY: Collaborate, show respect, create enduring relationships.

WHAT IS PRECIOUS: an ambassador for ocean conservation and accountable for our impact.

SARAH & SEBASTIAN is renowned for bringing luxury and sophistication to every aspect of our service. As leaders in the body piercing industry, we are committed to providing an unparalleled client experience in our premium piercing studios.

We are looking for a skilled and professional Senior Piercer to join our dynamic retail team in our Strand Arcade store.

 WHAT YOU WILL DO

• Provide high-quality body piercing services with precision and professionalism.
• Ensure a premium client experience by offering personalised consultations and aftercare advice.
• Maintain a clean and organised work environment, adhering to hygiene and safety standards.
• Collaborate with our Store Manager to uphold the luxury and quality standards of SARAH & SEBASTIAN.
• Manage appointment bookings and client interactions with charisma and efficiency.
• Stay current with industry trends, techniques, and best practices.
• Be an ambassador for our brand; identifying new opportunities to improve our client experience

WHAT WE REQUIRE FROM YOU

• 4+ years piercing industry experience
• A extensive portfolio of your work to demonstrate your ear styling ability
• Infection Control Certification
• Valid First Aid and CPR certificate
• Valid Blood-borne Pathogens Control certificate.
• Availability to work on weekends and public holidays if required
• Thorough understanding of piercing types & piercing jewellery
• A strong interest & understanding of the piercing industry
• Professionally presented, with strong communication skills and attention to detail
• Have the ability to work autonomously & make decisions based on business needs
• A warm & friendly disposition to ensure clients are comfortable & relaxed during their piercing experience
• An innate ability to multitask & strong organisational skills 

WHAT YOU WILL RECEIVE 

• Generous annual salary rate, sales incentives, product allowance and staff discount.
• Birthday leave
• The opportunity to flourish and implement change within a dynamic environment and an innovative brand
• Experience working for a company that is committed to supporting ocean conservation, with a pledge to donate over $1 million within the next decade through the Xanthe Project.
• Working for a company that is a member of the Responsible Jewellery Council, an organisation which promotes trust in the global fine jewellery industry ensuring companies adhere to responsible business practices.
• Working for a company that values a circular economy, supports local Australian craftsmanship and champions responsible sourcing and materials.

SARAH & SEBASTIAN are seeking a dynamic, charismatic & experienced Store Manager to drive sales and lead the team in our brand new store on High Street Armadale, Melbourne.

Reporting to our National Retail Manager you will drive retail trade, ensure operational excellence, build client relationships and grow our retail and services business to further success.

WHAT YOU WILL DO

• Lead the retail and service teams to financial success through exceptional service.
• Create a client-centric culture by personally developing and maintaining client relationships.
• Opportunity to manage, grow and develop your own store with the support of the National Retail Manager & Retail Director
• Be responsible for store operations with all company procedures including cash activity, WHS, security, inventory, logistics and reporting.
• Create a positive, motivating environment through effective communication and exceptional people management.
• Ensure the team is always prepared and updated on SARAH & SEBASTIAN information, product knowledge, local market updates, policies and procedure and roll out training where necessary.
• Opportunity to manage and run a client service - SOLDERED & EAR ALCHEMY
• Act as a brand ambassador at all times, ensuring that the SARAH & SEBASTIAN visual displays & team behaviour is in accordance with company guidelines and brand ethos.
  

NB: The roster for this role is Tuesday to Saturday.

WHAT WE REQUIRE FROM YOU

• Ability to drive sales, a genuine love for building relationships & organisational skills that are second to none.
• Reliability, exceptional attention to detail, a natural leader who influences & inspires others around them.
• Experience in clientelling and building a VIP network.
• Proven track record of people management & team building
• A love & passion for fine jewellery
• 3-5 years previous experience as a Senior Boutique Manager preferably in jewellery or luxury goods
  

WHAT YOU WILL RECEIVE

• Competitive base salary and lucrative incentive program
• The opportunity to flourish & grow within a dynamic innovative brand
• Generous staff discount
• Jewellery allowance
• A complimentary bespoke SOLDERED bracelet
• Birthday leave
• Additional leave for public holidays
• Free Employee Assistance Program - Acacia
• Team bonding & opportunity for external diamond & gemstone training
• Experience working for a company that is committed to raising awareness & funds for our oceans.
• Being part of company that is a certified member of the Responsible Jewellery Council.

SARAH & SEBASTIAN are seeking a dynamic, charismatic & experienced Senior Store Manager to drive sales and lead the team in our new Flagship Store, King Street, Perth.

We are seeking a dynamic and visionary leader to take charge of our Flagship Store. This is more than just a management position—it's an opportunity to lead, inspire, and drive excellence across all aspects of our store's operations, services, and client interactions.

WHAT YOU WILL DO

• Drive Operational Excellence: Ensure the highest standards of retail and business procedures are upheld, staying ahead of industry trends.
• Lead Team Development: Train, coach, and inspire your team to deliver exceptional service and manage appointments with precision.
• Champion Client Experience: Oversee all client interactions, from appointments to aftercare, ensuring every client leaves with a world-class experience.
• Drive Sales Growth: Empower your team to exceed sales targets and KPIs through strong client relationships and service excellence.
• Uphold Service Standards: Maintain and champion exceptional service standards, reflecting our company values in every client relationship.
• Ensure Compliance: Adhere to all SARAH & SEBASTIAN procedures and regulatory requirements, from stock management to WH&S standards.
• Communicate Effectively: Serve as a vital link between your team, clients, and head office, ensuring timely and professional communication.
• Manage Administrative Accountability: Oversee the seamless execution of all administrative tasks, from inventory management to appointment scheduling.
  

NB: Roster for Store Managers is Tuesday to Saturday.

WHAT WE REQUIRE FROM YOU

• +5 years previous experience as a experienced Senior Store Manager preferably in jewellery or luxury goods
• Ability to drive sales, a genuine love for building relationships & organisational skills that are second to none.
• Reliability, exceptional attention to detail, a natural leader who influences & inspires others around them.
• Experience in clienteling and building a VIP network.
• Proven track record of people management & team building
• A love & passion for fine jewellery

WHAT YOU WILL RECEIVE

• Competitive base salary and lucrative incentive program
• The opportunity to flourish & grow within a dynamic innovative brand
• Generous staff discount
• Jewellery allowance
• A complimentary bespoke SOLDERED bracelet
• Birthday leave
• Free Employee Assistance Program - Acacia
• Experience working for a company that is committed to raising awareness & funds for our oceans.
• Being part of company that is a certified member of the Responsible Jewellery Council.