Shipping & Returns

Online orders are processed Monday to Friday AEST, excluding public holidays. Production times are specified at time of purchase and starts the first business day after the purchase.

Due to the high value of our pieces, our parcels require a signature on delivery. If no one is available to sign for the parcel, it will be held at the nearest post office or holding facility to be collected with photo ID.

Australia
Service Location Delivery time Price
Express Metro 1-2 Business Days
 		$10 or free on orders over $200 
Express Regional 1-3 Business Days $10 or free on orders over $200 
Express Rural

3-4 Business Day

$10 or free on orders over $200 
Same Day Metro Only


4 hours

 $20
Click & Collect Nearest Store 4 hours Free

  

International - Express Shipping (DHL)
Location Delivery time Delivery cost Duties
New Zealand 2 Business Days $30NZD Calculated at checkout
Canada 3-5 Business Days $25USD Delivery duties included
United Kingdom 3-5 Business Days $20GBP Delivery duties included
Eurozone* 3-5 Business Days $20EUR Delivery duties included
Hong Kong 2-3 Business Days $35AUD Delivery duties included
Japan 2-3 Business Days $4,000YEN Delivery duties included
Singapore 2-3 Business Days $35SGD Delivery duties included
Rest of World 3-5 Business Days $35AUD  Calculated at checkout

*Eurozone= Austria, Belgium, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia, and Spain. The seven non-eurozone members of the EU are Bulgaria, the Czech Republic, Denmark, Hungary, Poland, Romania, and Sweden.

 

 

An automated email notification will be sent to you; providing a tracking number so you can monitor your consignment's journey. 

Please ensure the details provided at checkout are accurate, as SARAH & SEBASTIAN cannot be held liable for incorrect deliveries due to input errors. Our shipping providers are trusted services, and as such SARAH & SEBASTIAN will not refund or replace orders that have been scanned as delivered.

 

 

ORDER CANCELLATIONS

 

READY TO SHIP & MADE TO ORDER

Due to the fast nature and turnaround time of our products, orders cannot be cancelled or changed once they've been placed. 

ARCHIVE SALE
Orders placed during our archive sale cannot be cancelled. 

REPAIR SHIPPING

Outside our manufacturer’s warranty, it is at the client’s expense to safely return piece(s) to SARAH & SEBASTIAN. Return shipping costs will be added to your repair invoice and payment is required prior to repairing your item.

Domestic repairs will incur a flat rate fee of $15. For international customers please contact us at info@sarahandsebastian.com for a quote. The return shipping costs are respective to your destination country. The cost will be stated on your repair invoice and additional duties and taxes may be calculable and payable at checkout.



RETURNS

CREDIT RETURN
Full price products purchased from SARAH & SEBASTIAN’s online or retail stores may be returned for credit in Australia if returned unworn, in saleable condition within 14 days of dispatch date. All earrings must be returned via our return portal. SARAH & SEBASTIAN does not issue refunds for change of mind or incorrect purchases.

*Items purchased from our archive sale are final sale and cannot be returned for change of mind. 

It is at the client’s expense to safely return piece(s) to SARAH & SEBASTIAN and it remains their responsibility until confirmation of receipt by our customer service team.

SARAH & SEBASTIAN credits are issued once a return has been received and its condition assessed. SARAH & SEBASTIAN credits are valid for use in our retail stores and online at sarahandbsebastian.com for a period of three years.

To initiate a credit return, please lodge your request via our return portal at here. You may also return SARAH & SEBASTIAN products at any of our retail stores in Australia.

SARAH & SEBASTIAN does not accept returns if products are:

  • Not returned in their original condition or packaging
  • Returned outside of the specified return timeframe
  • Of a bespoke nature

SARAH & SEBASTIAN reserve the right to return the piece(s) to the sender, should any of the above occur. Products purchased during archive sale may not be returned unless deemed faulty in accordance with Australian Consumer Law. 

 
REPAIR RETURN
If you are returning an item for repair, please lodge your request via our return portal here.

Your item(s) must be returned in their original or similar protective packaging, carefully secured to avoid damage in transit.

It is at the client’s expense to safely return piece(s) to SARAH & SEBASTIAN and it remains their responsibility until confirmation of receipt by our customer service team.

Please note if the item(s) arrives in a condition that does not reflect our requirements, the repair will not be accepted and returned to you at your own expense.


RECYCLING RETURN
If you are returning an item for repair, please lodge your request here.

It is at the client’s expense to safely return piece(s) to SARAH & SEBASTIAN and their responsibility until confirmation of receipt by our customer service team.

Proof of purchase is required so we can determine the store credit value otherwise a fixed amount of $40 for 10-karat gold and $15 for silver pieces will be offered.  

Whilst we accept broken jewellery, jewellery is only eligible for our recycling program if it contains at least 80% of its original raw material as assessed by our team. If only one earring of a pair is returned the amount offered is 20% of half the original purchase price. 

SARAH & SEBASTIAN has the right to decline a recycling request for any reason.