We are looking for a talented and creative Jewellery Senior CAD Designer with 5+ years of experience to join our design team. 

In this role, you will be working closely with our Creative Director and Product Director on ideation, concept creation, development and refining products ready for production.

WHAT YOU WILL DO

• Designing new products from concept and inspiration boards to final pieces
• Responsible for all CAD aspects to get new products ready for production
• Research and development of new mechanisms, clasps, connections and settings
• Responsible for managing and meeting timelines in line with company design calendar 
• Documentation of all relevant design standards and rules to ensure consistent quality of all S&S product. 
• Enter and track all design materials ordered and used by CAD designers 
• Responsible for creating style files for production, 
• Ensuring safe backups of files to ensure company IP and assets are protected
• Work alongside our Creative Director and Product Director to create collections and product categories.  
• Rectifying quality control issues and improving products using CAD tools.

ABOUT YOU

• You are creative at heart with incredible attention to detail and amazing organisational skills. 
• A self-starter who loves collaborating within a talented team. 
• Have minimum of 5 years experience as a Jewellery CAD Design with in the jewellery industry.
• Have exceptional written and verbal communication skills. 
• Have advanced skills on Matrix (Essential), Rhinoceros 3D, Trello and Google Suite.
• Are extremely efficient and can work effectively to deadlines. 
• Have the ability to visualize designs and concepts and are technically minded.
• Have alignment with our brands' core values:

MAKING WAVES: Think creatively, challenge yourself and the status quo.

ACT WITH PRECISION: Act with care and attention.

INSPIRE COMMUNITY: Collaborate, show respect, create enduring relationships.

PROTECT WHAT IS PRECIOUS: An ambassador for ocean conservation and accountable for our impact.

WHAT YOU WILL RECEIVE

• Competitive salary package, generous staff discount and product allowance.
• The opportunity to flourish & grow within a dynamic innovative brand designed.
• A complimentary bespoke SOLDERED bracelet.
• Birthday leave.
• Free Employee Assistance Program - Acacia
• Experience working for a company that is committed to raising awareness & funds for our oceans.
• Being part of a company that is a Gold member of the Australian Marine Conservation Society and certified by the Responsible Jewellery Council.
  

To be considered for this opportunity, please apply with your CV, examples of your work and a little about you and what has driven you to apply for this role to careers@sarahandsebastian.com

We are seeking a Senior Designer who is a true design genius, someone for whom creating is at the heart of everything they do. 

This role will see you leading the creative development for Sarah & Sebastian, constructing and shaping concepts for multiple collections throughout the year. You’ll be responsible for pushing the boundaries of design while maintaining the brand’s signature aesthetic, ensuring each collection resonates with our discerning clientele. You will also oversee the evolution of ideas, from initial sketches to final pieces, and drive innovation across the design process.

WHAT YOU WILL DO

• Research & Trend Forecasting: Stay at the forefront of global jewellery trends, lifestyle movements, and fashion forecasts. Use insights to inform design direction and identify emerging opportunities.
• Mood Board Creation: Develop mood boards to visually communicate design concepts, aesthetics, and themes for new collections.
• Design & Concept Development: Lead the creation of new jewellery collections, from ideation to final product, ensuring each piece reflects the brand’s identity and resonates with the target audience.
• Sourcing & Materials: Work closely with the procurement team to source high-quality materials, ensuring sustainability and ethical practices in sourcing and production.
• Collaboration & Teamwork: Work alongside the Creative Director, CAD designers, jewellers and marketing teams to ensure cohesive product development and brand vision.
• Lifestyle & Accessories Integration: Understand and integrate broader lifestyle and accessories trends, to expand our offerings into new categories across lifestyle products. 

ABOUT YOU

• Proven experience (5+ years) in design, ideally within a senior or lead role within jewellery or object design.
• Strong portfolio showcasing creative design work and technical expertise in design.
• A love and passion for the ocean in line with our brand ethos
• Expertise in trend research, mood board creation, and concept development.
• Experience in sourcing and collaborating with materials suppliers.
• Excellent communication skills, with the ability to work collaboratively within a team.
• Passionate and well-versed in all elements of design, multi-disciplinary approach.
• Proficiency in design software (e.g Adobe Illustrator, Rhino, or similar).
• University or equivalent degree in art / design
• Have alignment with our brands' core values:

MAKING WAVES: Think creatively, challenge yourself and the status quo.

ACT WITH PRECISION: Act with care and attention.

INSPIRE COMMUNITY: Collaborate, show respect, create enduring relationships.

PROTECT WHAT IS PRECIOUS: An ambassador for ocean conservation and accountable for our impact.

WHAT YOU WILL RECEIVE

• Competitive salary package, generous staff discount and product allowance.
• The opportunity to flourish & grow within a dynamic innovative brand designed.
• A complimentary bespoke SOLDERED bracelet.
• Birthday leave.
• Free Employee Assistance Program - Acacia
• Experience working for a company that is committed to raising awareness & funds for our oceans.
• Being part of a company that is a Gold member of the Australian Marine Conservation Society and certified by the Responsible Jewellery Council.

To be considered for this opportunity, please apply with your CV, portfolio or relevant examples of your work, a little about you and what has driven you to apply for this role.

We are looking for a dynamic Client Experience Manager to manage our Customer Experience team. In this position you will play a pivotal role in enhancing our clients luxury shopping experience online.

The primary focus of this role is to deliver exceptional customer service, implement personalised clientelling techniques, facilitate bespoke virtual appointments and lead our Online Customer Care Advisors to deliver outstanding customer experiences at every contact point.

WHAT YOU WILL DO

• Oversee the management of inbound and outbound client communication through various channels including email, phone, live chat, social media and store comms.
• Build and maintain strong customer relationships by ensuring prompt and effective communication.
• Develop and implement strategies to enhance the online customer journey, focusing on delivering exceptional and personalised service.
• Conduct virtual appointments to showcase exclusive collections, provide product insights and guide clients through the purchasing journey of our bespoke and engagement/wedding collections.
• Monitor customer interactions across all communication channels and identify areas of opportunity and improvement.
• Handle customer escalation issues promptly and effectively ensuring resolutions that align with company policies our values and customer satisfaction goals.
• Initiate clientelling tools to drive sales through proactive outreach, follow up on leads, and personalised recommendations based on client preferences and purchase history.
• Collaborate closely with Ecommerce, Retail and Marketing teams to execute targeted campaigns, measure sales performance and identify opportunities for upselling and cross selling.
• Train Client Care Advisors on sales techniques and product knowledge to increase conversion rates and average order value.
• Lead and motivate a team of Client Care Advisors, fostering a positive, cohesive and supportive work environment.
• Streamline processes and procedures to optimize efficiency and improve the overall customer experience.
• Implement best practice for handling enquires, order management, returns/exchanges and repairs.
• Prepare weekly, monthly and adhoc reports for management and wider team.
  
  

WHAT WE REQUIRE FROM YOU

• 5+ years’ experience in client experience management within luxury retail sector, ideally fine jewellery
• Bachelor’s degree in Business Administration, Communications or a related field
• Ability to inspire, train and motivate their team.
• Strong written and verbal communication skills
• High level of attention to detail.
• Exceptional clienteling skills with a demonstrated ability to build and maintain relationship with high-net-worth individuals
• Experience using Zendesk, CIN7, Shopify Plus, Return Logic and Excel preferred
• A “can do” attitude and friendly disposition
  
  

WHAT YOU WILL RECEIVE

• Competitive base salary
• The opportunity to flourish & grow within a dynamic innovative brand
• Generous staff discount and product allowance
• A complimentary bespoke SOLDERED bracelet
• Birthday leave
• Free Employee Assistance Program - Acacia
• Experience working for a company that is committed to raising awareness & funds for our oceans.
• Being part of a company that is a Gold member of the Australian Marine Conservation Society and certified by the Responsible Jewellery Council.
• Alignment with our brand core values:

WAVES: Think creatively, challenge yourself and the status quo.

WITH PRECISION: Act with care and attention.

COMMUNITY: Collaborate, show respect, create enduring relationships.

WHAT IS PRECIOUS: an ambassador for ocean conservation and accountable for our impact.

Sarah & Sebastian are excited to introduce a newly created Merchandise Planner to our growing merchandise team based in our Studio in Alexandria.

Reporting to the Senior Merchandise Planner, you will be responsible for managing the forecasting and inventory of our core product lines. You will ensure optimal stock levels, align with sales projections, and maintain budgetary constraints, all while driving profitability and supporting business growth.

WHAT YOU WILL DO

• Develop and maintain accurate forward demand forecasts for evergreen collections at the SKU variant level.
• Collaborate with manufacturing and raw materials teams to align demand planning with in-house production capabilities.
• Manage inventory levels to ensure 100% in-stock availability for Icon lines across all locations.
• Optimize stock turn and minimize excess inventory while meeting business demand requirements.
• Work with supply chain, merchandising, and finance teams to manage spend within approved open-to-buy limits.
• Manage in-season trade optimization, ensuring inventory aligns with current demand in collaboration with the Supply Chain team.
• Utilize ERP systems to monitor stock movements, forecasts, and demand planning.
• Use business tools to manage forecasting at the Options Plan, WSSI, and MSSI levels.
• Analyze historical sales data, market trends, and business insights to make informed commercial decisions.
• Develop and present reports on inventory performance, demand trends, and key KPIs to stakeholders.
• Monitor commodity pricing (e.g., gold) and its impact on GP, providing recommendations on price changes to meet financial GP KPIs.
• Provide post-season reporting analytics and recommendations.
• Produce weekly trade reporting for Icon categories.

ABOUT YOU

• 2-3 years of demand planning experience in retail, preferably in fashion, jewellery or beauty.
• Tertiary qualification in Supply Chain, Demand Planning, or Merchandise Planning.
• Strong business acumen with data-driven decision-making skills.
• Proficiency in ERP systems and advanced Excel (pivot tables, VLOOKUP, etc.).
• Excellent analytical, problem-solving, and communication skills.
• Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
• Experience with raw materials and in-house manufacturing is a plus.
• Positive, proactive attitude with strong initiative and attention to detail.
• Exceptional time management and adaptability in dynamic environments.
• Strong interpersonal skills and a committed team player.
• Alignment with our brand core values:

WAVES: Think creatively, challenge yourself and the status quo.

WITH PRECISION: Act with care and attention.

COMMUNITY: Collaborate, show respect, create enduring relationships.

WHAT IS PRECIOUS: an ambassador for ocean conservation and accountable for our impact.

WHAT YOU WILL RECEIVE

• Competitive base salary and staff benefits
• A complimentary bespoke SOLDERED bracelet
• Birthday leave
• Free Employee Assistance Program - Acacia
• Experience working for a company that is committed to raising awareness & funds for our oceans.
• Being part of company that is a certified member of the Responsible Jewellery Council.

We’d love to hear from you. Please submit your resume and cover letter. Be sure to highlight why you're a great fit for this role and what excites you about joining our team. We look forward to reviewing your application!

Only successful candidates will be contacted.

We’re looking for a passionate and proactive Marketing Coordinator (12 month Fix Term Contract) to support the execution of our marketing strategies and go-to-market initiatives.

This role combines creativity, organisation, and communication to drive brand awareness and customer engagement. You’ll collaborate with internal teams and external partners to deliver impactful campaigns, events, and activations that connect with our target audience.

WHAT YOU WILL DO

• Campaign & Event Management: You will be responsible for coordinating and executing a variety of events, including collection launches, new store openings, and brand-led initiatives. This involves creating innovative event concepts that balance creativity with a commercial mindset to drive sales, while managing all aspects of scheduling, planning, execution, and reporting. You’ll collaborate closely with the Marketing Lead, Global Head of Brand, and Head of Philanthropy to execute brand-driven events and coordinate client-facing events with retail teams, including National Retail Manager and Store Managers. Additionally, you will write and produce all event-related materials, such as invitations, sales associate emails, and look books, while overseeing guest list management to ensure each event achieves its objectives, from awareness to conversion.
• Vendor & Partner Management: Manage relationships with external vendors (event suppliers, print/advertising partners) to ensure timely delivery of marketing materials and event execution.
• Reporting & Analysis: Track the performance of marketing initiatives, prepare reports on campaign outcomes, and provide insights on market trends and competitor activity.
  
  

ABOUT YOU

• 4+ years in a marketing or event coordination role, preferably within luxury retail, fashion or related industries.
• Degree in Marketing, Communications or similar
• Strong project management skills, with experience in budget and timeline management.
• Proficient with email marketing platforms (e.g., Klaviyo, Emarsys) and basic design tools (Canva, Adobe).
• Excellent written and verbal communication skills, with a keen eye for detail.
• Creative thinker with the ability to develop engaging campaigns and experiences that resonate with customers.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Have alignment with our brands' core values:

MAKING WAVES: Think creatively, challenge yourself and the status quo.

ACT WITH PRECISION: Act with care and attention.

INSPIRE COMMUNITY: Collaborate, show respect, create enduring relationships.

PROTECT WHAT IS PRECIOUS: An ambassador for ocean conservation and accountable for our impact.

WHAT YOU WILL RECEIVE

• Competitive salary package, generous staff discount and product allowance.
• The opportunity to flourish & grow within a dynamic innovative brand designed.
• A complimentary bespoke SOLDERED bracelet.
• Birthday leave.
• Free Employee Assistance Program - Acacia
• Experience working for a company that is committed to raising awareness & funds for our oceans.
• Being part of a company that is a Gold member of the Australian Marine Conservation Society and certified by the Responsible Jewellery Council.

To be considered for this opportunity, please apply with your CV and a little about you and what has driven you to apply for this role to careers@sarahandsebastian.com

SARAH & SEBASTIAN is renowned for bringing luxury and sophistication to every aspect of our service. As leaders in the body piercing industry, we are committed to providing an unparalleled client experience in our premium piercing studios.

We are looking for a skilled and professional Senior Piercer to join our dynamic retail team in our Strand Arcade store.

 WHAT YOU WILL DO

• Provide high-quality body piercing services with precision and professionalism.
• Ensure a premium client experience by offering personalised consultations and aftercare advice.
• Maintain a clean and organised work environment, adhering to hygiene and safety standards.
• Collaborate with our Store Manager to uphold the luxury and quality standards of SARAH & SEBASTIAN.
• Manage appointment bookings and client interactions with charisma and efficiency.
• Stay current with industry trends, techniques, and best practices.
• Be an ambassador for our brand; identifying new opportunities to improve our client experience

WHAT WE REQUIRE FROM YOU

• 4+ years piercing industry experience
• A extensive portfolio of your work to demonstrate your ear styling ability
• Infection Control Certification
• Valid First Aid and CPR certificate
• Valid Blood-borne Pathogens Control certificate.
• Availability to work on weekends and public holidays if required
• Thorough understanding of piercing types & piercing jewellery
• A strong interest & understanding of the piercing industry
• Professionally presented, with strong communication skills and attention to detail
• Have the ability to work autonomously & make decisions based on business needs
• A warm & friendly disposition to ensure clients are comfortable & relaxed during their piercing experience
• An innate ability to multitask & strong organisational skills 

WHAT YOU WILL RECEIVE 

• Generous annual salary rate, sales incentives, product allowance and staff discount.
• Birthday leave
• The opportunity to flourish and implement change within a dynamic environment and an innovative brand
• Experience working for a company that is committed to supporting ocean conservation, with a pledge to donate over $1 million within the next decade through the Xanthe Project.
• Working for a company that is a member of the Responsible Jewellery Council, an organisation which promotes trust in the global fine jewellery industry ensuring companies adhere to responsible business practices.
• Working for a company that values a circular economy, supports local Australian craftsmanship and champions responsible sourcing and materials.

We're looking for a Piercing Cluster Manager to join our team and lead multiple piercing lab locations within NSW.

In this critical role, you'll ensure that all piercing processes, compliance standards, and client services are upheld at the highest level, helping to drive the success of our business while providing a world-class experience for our clients. Store locations include Strand Arcade & David Jones Elizabeth Street & Paddington.

WHAT YOU WILL DO

• Oversee Piercing & Lab Services: Standardize all piercing operations, ensuring compliance with health and safety regulations, cleanliness, and equipment maintenance.
  
  
• Drive Sales & KPIs: Lead the charge in meeting regional sales targets while delivering top-notch service to our clients and collecting data to continually improve sales performance.
  
  
• Enhance Service Excellence & Clienteling: Provide a seamless, high-quality client experience through efficient appointment management, exceptional service, and aftercare.
  
  
• Maintain Standards & Compliance: Ensure hygiene, safety, and operational excellence across all labs through regular audits and compliance checks.
  
  
• Collaborate with the Team: Foster teamwork, provide ongoing training, and keep teams up-to-date with company updates and changes.
  
  
• Optimize Planning & Organization: Manage lab schedules and administrative tasks to improve sales efficiency and reduce operational costs.
  
  
• Manage Stock & Procedures: Handle inventory, stocktakes, and merchandising while ensuring compliance with safety protocols.
  

ABOUT YOU

• Proven experience in managing lab or piercing operations, preferably in a multi-location setting.
• 6+ years in a senior piercing role
• Fully trained in first aid, WHS and bloodborne Pathogens certification.
• Ability to implement new procedures
• Experience in luxury customer service and selling high valued product.
• In depth understanding of equipment and consumables
• Knowledge of hygiene, safety, and compliance standards in lab environments.
• Strong leadership and team management skills.
• Ability to drive sales and meet KPIs while delivering excellent client service.
• Excellent organisational, communication, and problem-solving skills.
• Experience in inventory management and stock control.
• Previous experience in the piercing industry is highly desirable.
• Have alignment with our brands' core values:

MAKING WAVES: Think creatively, challenge yourself and the status quo.

ACT WITH PRECISION: Act with care and attention.

INSPIRE COMMUNITY: Collaborate, show respect, create enduring relationships.

PROTECT WHAT IS PRECIOUS: An ambassador for ocean conservation and accountable for our impact.

WHAT YOU WILL RECEIVE

• Competitive salary package, generous staff discount and product allowance.
• The opportunity to flourish & grow within a dynamic innovative design brand.
• A complimentary bespoke SOLDERED bracelet.
• Birthday leave.
• Free Employee Assistance Program - Acacia
• Experience working for a company that is committed to raising awareness & funds for our oceans.
• Being part of a company that is a Gold member of the Australian Marine Conservation Society and certified by the Responsible Jewellery Council.
  

To be considered for this opportunity, please apply with your CV, portfolio or relevant examples of your work, a little about you and what has driven you to apply for this role.

We are excited to present an amazing opportunity for motivated and experienced Assistant Store Managers to join our dynamic retail team. This role is crucial to the success of our store, as you will take on a hands-on leadership position in overseeing the day-to-day operations. You’ll be responsible for ensuring the smooth running of the store while fostering a positive, customer-focused environment.

As an Assistant Store Manager, you will work closely with the Store Manager to drive operational excellence, manage staff, and maintain store standards. You'll help with inventory management, implement sales strategies, and address customer concerns to guarantee exceptional service. Your leadership and ability to motivate a team will be key in maintaining a productive and high-energy atmosphere.

WHAT YOU WILL DO

• Assist the Store Manager with the daily operations of the store.
• Offer our clients expertise across all experiences in store including soldered, engagement & ear alchemy.
• Provide our clients with unparalleled service and aftercare.
• Act as an ambassador for our brand and create a loyal client base through relationship building and extensive product knowledge.
• Ensure presentation and visual standards are consistently maintained.
• Support team members to ensure seamless store operations. 
• Create a warm and welcoming environment for all clients and colleagues
• Supporting with administrative aspects of services, including stock-takes, cycle counts and discrepancy investigation. 
  
  

WHAT WE REQUIRE FROM YOU

• Client-centric, with a genuine and natural ability to build and  maintain relationships.
• 2-3 years experience as an Retail Assistant Store Manager or Supervisor.
• Staff management skills. 
• Experience selling high value pieces ideally diamonds or jewellery. 
• A confident and enthusiastic team member who embraces teamwork. 
• A meticulous eye for detail strong organisational skills.
• A genuine interest and  passion for luxury product/jewellery/art
• Availability to work Sunday to Thursday
• Align with our brands' core values:

MAKING WAVES: Think creatively, challenge yourself and the status quo.

ACT WITH PRECISION: Act with care and attention.

INSPIRE COMMUNITY: Collaborate, show respect, create enduring relationships.

PROTECT WHAT IS PRECIOUS: An ambassador for ocean conservation and accountable for our impact.

WHAT YOU WILL RECEIVE 

• A competitive base salary + incentive + soldered bracelet + product allowance
• The opportunity to flourish within a dynamic environment and an innovative brand
• A generous staff discount
• Free Employee Assistance Program - Acacia
• Experience working for a company that is committed to supporting ocean conservation, with a pledge to donate over 1 million within the next decade through the Xanthe Project.
• Working for a company that is a member of the Responsible Jewellery Council, an organisation which promotes trust in the global fine jewellery industry ensuring companies adhere to responsible business practices.
• Working for a company that values a circular economy, supports local Australian craftsmanship and champions responsible sourcing and materials.
  

To be considered for this opportunity, please apply with your CV and a little about you and what has driven you to apply for this role to retail-careers@sarahandsebastian.com