Online orders are processed Monday to Friday AEST, excluding public holidays. Production times are specified at time of purchase and starts the first business day after the purchase.

Due to the high value of our pieces, our parcels require a signature on delivery. If no one is available to sign for the parcel, it will be held at the nearest post office or holding facility to be collected with photo ID.

Holiday Gifting Order & Delivery Cut-Offs

Some of our pieces are made-to-order and require production in our Sydney Studio. To ensure these pieces arrive by Christmas Day, please refer to the following guidelines. The estimated dispatch dates can be found on each individual product.

• 20 Business Day Production, including Tennis Styles.
  Order by 11:59pm AEDT, 20th November.
  
  
• 15 Business Day Production, including Wedding Bands.
  Order by 11:59pm AEDT, 27th November.
  
  
• 12 Business Day Production, including items requiring bespoke changes and pieces from the ready-to-set diamond vault.
  Order by 11:59pm AEDT, 3rd December.
  
  
• 3 Business Day Production, including personalised Charm Necklaces, Bracelets and Mini Insignia Charm.
  Order by 11:59pm AEDT, 16th December.
  
  
• Ready-to-ship, we keep a number of pieces in stock in our Sydney studio, available for immediate delivery. 
  Order by 2pm AEDT, 20th December.

REPAIR SHIPPING

Outside our manufacturer’s warranty, it is at the client’s expense to safely return piece(s) to SARAH & SEBASTIAN. Return shipping costs will be added to your repair invoice and payment is required prior to repairing your item.

Domestic repairs will incur a flat rate fee of $15. For international customers please contact us at info@sarahandsebastian.com for a quote. The return shipping costs are respective to your destination country. The cost will be stated on your repair invoice and additional duties and taxes may be calculable and payable at checkout.

RETURNS

CREDIT RETURNS

Full price products purchased from SARAH & SEBASTIAN’s online or retail stores may be returned for credit in Australia if returned unworn, in saleable condition within 14 days of dispatch date. All earrings must be returned via our return portal. SARAH & SEBASTIAN does not issue refunds for change of mind or incorrect purchases.

*Items purchased from our archive sale are final sale and cannot be returned for change of mind. 

It is at the client’s expense to safely return piece(s) to SARAH & SEBASTIAN and it remains their responsibility until confirmation of receipt by our customer service team.

SARAH & SEBASTIAN credits are issued once a return has been received and its condition assessed. SARAH & SEBASTIAN credits are valid for use in our retail stores and online at sarahandbsebastian.com for a period of three years.

To initiate a credit return, please lodge your request via our return portal at here. You may also return SARAH & SEBASTIAN products at any of our retail stores in Australia.

SARAH & SEBASTIAN does not accept returns if products are:

• Not returned in their original condition or packaging
• Returned outside of the specified return timeframe
• Of a bespoke nature

SARAH & SEBASTIAN reserve the right to return the piece(s) to the sender, should any of the above occur. Products purchased during archive sale may not be returned unless deemed faulty in accordance with Australian Consumer Law. 

REPAIR RETURNS

If you are returning an item for repair, please lodge your request via our return portal here.

Your item(s) must be returned in their original or similar protective packaging, carefully secured to avoid damage in transit.

It is at the client’s expense to safely return piece(s) to SARAH & SEBASTIAN and it remains their responsibility until confirmation of receipt by our customer service team.

Please note if the item(s) arrives in a condition that does not reflect our requirements, the repair will not be accepted and returned to you at your own expense.

RECYCLING RETURNS

If you are returning an item for repair, please lodge your request here.

It is at the client’s expense to safely return piece(s) to SARAH & SEBASTIAN and their responsibility until confirmation of receipt by our customer service team.

Proof of purchase is required so we can determine the store credit value otherwise a fixed amount of $40 for 10-karat gold and $15 for silver pieces will be offered.  

Whilst we accept broken jewellery, jewellery is only eligible for our recycling program if it contains at least 80% of its original raw material as assessed by our team. If only one earring of a pair is returned the amount offered is 20% of half the original purchase price. 

SARAH & SEBASTIAN has the right to decline a recycling request for any reason.